All orders except for downloadable products can be cancelled up until the time they are fulfilled and/or shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us immediately. Once the packaging and shipping process has started, it can no longer be cancelled.
Returns (If Applicable)
Within reason, physical products can be returned in accordance to our Return Policy.
You may also be eligible to receive a refund for any digital purchase. Read more below to get acquainted with our refund policies.
We have a 30 day return policy. You can only submit return requests within 30 days from the day you received your item(s) and only for the reasons outlined below in the Refund Policies. Any claims for damaged or defective items must be submitted within 30 days after the product has been received. For packages that have been lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. The estimated delivery date is determined by the Shipping Method chosen during checkout.
Refunds (If Applicable)
If 30 days have passed from the day you received your item(s), digital or physical, unfortunately you cannot return your item(s) and/or we cannot offer you a refund. If the item was never received during the estimated period for delivery, please submit a Support Ticket through our Contact Us page with your order number and the email address used during the checkout process; for packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
To be eligible to return, refund, and/or exchange your physical product, it MUST fall under one or more of the following:
- Lost in transit.
- Damaged or defective at the time of arrival.
- Item received is not the one you purchased.
- Item received does not look like the product image of the product you purchased.
- Item received does not do what the product description says it does.
All digital products have a 30 day money back guarantee if they qualify as the following:
- Defective at the time of purchase.
- Digital item received is not the one you purchased.
- Digital item received does not “look” like the product image of the product you purchased.
- Digital item received does not do what the product description says it does.
- You are completely and utterly unsatisfied with your purchase.
We do not issue Returns, Refunds, or Exchanges for the following reasons:
- You did not make a claim within 30 days after the delivery date of your item. If the item was never received, the estimated delivery date will be used instead.
- You ordered the wrong item and/or size of an item.
- Buyer’s remorse.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
- Your order did not arrive due to exceptional circumstances outside of our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control.
To complete your return/refund or exchange, we require proof of purchase, and if your reason for a refund or exchange is due to having received the wrong/faulty item or a damaged item at the time of arrival, then a link to a few images depicting the issue is required. Please make sure to also include an image of the packing slip that it came with; it will speed up the process even further. You can submit your Support Ticket through our Contact Us page.
Please make sure to communicate with us as we can instruct you on how to deal with our process.
After reviewing, we will notify you of the approval or rejection of your return/refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Refunding digital items will deny you of any further download rights, and you will no longer have access through your accounts page.
*You can submit claims within 30 days of having received the item(s). You can do so by sending us a message on our Contact Us page.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, please check your bank account again.
You should then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. Oftentimes, there is some processing that needs to take place before a refund is posted.
If you’ve tried all of the above and you still have not received your refund yet, please submit a Support Ticket through our Contact Us page outlining your concerns.
Sale Items (If Applicable)
Only regularly priced items at the time of purchase may be refunded; unfortunately items that were purchased during a sale cannot be refunded.
Exchanges (If Applicable)
If you simply wish to exchange your item due to one of the reasons outlined above, we can guide you through the return process and send you your new item! Just make sure to visit our Contact Us page and leave a Support Ticket; we are always happy to assist you.